Website Terms and Conditions

Website Terms and Conditions

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to St. Francis Hospice's use of cookies in accordance with the terms of St. Francis Hospice's privacy policy and cookies policy and of any applicable laws of the Republic of Ireland and the EU.

Where applicable (for example in the sale of goods and services) the site is governed by the laws of the Republic of Ireland and EU.

License to use website

Unless otherwise stated, St. Francis Hospice and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download and print pages from the website for your own personal use subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • Republish material from this website (including republication on another website)
  • Sell, rent or sub-license material from the website
  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
  • Edit or otherwise modify any material on the website
  • Redistribute material from this website [*except for content specifically and expressly made available for redistribution]

*Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, harmful or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without St. Francis Hospice's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without St. Francis Hospice's express written consent.

Restricted access

Access to certain areas of this website is restricted. If you are not expressly authorised then access to these restricted area is strictly prohibited. St. Francis Hospice reserves the right to restrict access to other areas of this website, or indeed this entire website, at St. Francis Hospice's discretion.

If St. Francis Hospice provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

St. Francis Hospice may disable your user ID and password in St. Francis Hospice's sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to St. Francis Hospice a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to St. Francis Hospice the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or St. Francis Hospice or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

St. Francis Hospice reserves the right to edit or remove any material submitted to this website, or stored on St. Francis Hospice servers, or hosted or published upon this website.

Notwithstanding St. Francis Hospice rights under these terms and conditions in relation to user content, St. Francis Hospice does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. St. Francis Hospice makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, St. Francis Hospice does not warrant that:

  • This website will be constantly available, or available at all
  • The information on this website is complete, true, accurate or non-misleading

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any (legal, financial or medical) matter you should consult an appropriate professional.

Limitations of liability

St. Francis Hospice will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • To the extent that the website is provided free-of-charge, for any direct loss
  • For any indirect, special or consequential loss
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data

These limitations of liability apply even if St. Francis Hospice has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit St. Francis Hospice liability in respect of any:

  • Death or personal injury caused by St. Francis Hospice negligence
  • Fraud or fraudulent misrepresentation on the part of St. Francis Hospice
  • Matter which it would be illegal or unlawful for St. Francis Hospice to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, St. Francis Hospice has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against St. Francis Hospice officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect St. Francis Hospice officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as St. Francis Hospice.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify St. Francis Hospice and undertake to keep St. Francis Hospice indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by St. Francis Hospice to a third party in settlement of a claim or dispute on the advice of St. Francis Hospice legal advisers) incurred or suffered by St. Francis Hospice arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

Breaches of these terms and conditions

Without prejudice to St. Francis Hospice other rights under these terms and conditions, if you breach these terms and conditions in any way, St. Francis Hospice may take such action as St. Francis Hospice deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


St. Francis Hospice may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


St. Francis Hospice may transfer, sub-contract or otherwise deal with St. Francis Hospice rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of the Republic of Ireland and EU.


Returns/Replacement Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a replacement your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once this condition is satisfied your item will be replaced by giving it to you directly or sending it by post/shipping.


If you wish to have the cost of your returned item refunded, once your return is received and inspected, we will contact you and advise outcome to your request.   
If you are approved, then your refund by original method of payment will be processed, within 30 days.


St. Francis Hospice will cover the costs of outward postage/shipping for your replacement item.

Our postage and packing rates are:

Small items (typically under 50g)             €0.70 per item

Medium items (typically 51g to 150g)     €1.50 per item

Large items (typically 150g + or bulky)   €2.00 per item

An Post are used for the purposes of shipping. Please allow 1 - 2 working days for order processing and next day  delivery for Ireland. If you are ordering outside Ireland please refer to for delivery times.


(01) 8327535
(01) 8327635


(01) 8294000
(01) 8294099

Company Registration No: 153874
Charity Number: CHY10568
Charity Regulatory Authority Number: 20027193


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