Visiting Guidelines

Visiting Guidelines

Visiting Guidelines Version 7

St. Francis Hospice Dublin is committed to providing support to patients with specialist palliative care needs and their families. During these unprecedented times, we have had to make some difficult decisions about visiting. We understand how important it is for family and friends to spend time together. However, we also know that people with serious illness are very vulnerable to COVID-19. We have to try and find the best possible balance between supporting visiting and maintaining the safety of patients, their families, our staff and volunteers. The decision to place some restrictions on visiting was not made lightly. Arrangements for visiting are reviewed regularly in line with public health guidance and at times need to change because of new guidance or for infection control reasons.

All visits must be agreed with the Clinical Nurse Manager on the ward in advance. The Clinical Nurse Manager will provide guidance about who can visit and when the visits can take place. If you have concerns about visiting arrangements, then this can be discussed. We really appreciate your support with this, as it helps us to continue providing care safely to all patients and families.

During your visit

When you arrive at the hospice, we ask that you check your temperature and register with the volunteer visitor liaison person or the Receptionist before you enter the ward. They will be situated close to reception in both Raheny and Blanchardstown. They will ask you some questions to check out what steps we may need to take to ensure your visit happens as safely as possible.

You will be asked to wear a mask during your time in St. Francis Hospice and to observe hand hygiene, cough/sneeze etiquette and social distancing at all times. Our staff will assist/instruct you about the correct use of facemasks and hand hygiene.  Our staff and volunteers will also wear masks and any other equipment necessary to provide care safely.

What are the visiting arrangements?

We recognise the value of having contact with people you love and care about. This is important both for patients and for family members.  For those unable to visit, we support patient contact through telephone, letter, cards, email or video calls. You can email homefromhome@sfh.ie if you would like us to print any messages or photos for the patient. Please put the patient’s name in the subject bar. 

For visits, we try to facilitate one or two people having a visit for each patient every day Working together with families helps us to best support each patient, as well balancing the restrictions necessary because of COVID-19.

Every patient has the right to confidentiality and we do not discuss each patients’ visiting arrangements with others. We approach each situation as fairly and carefully as we can, taking the individual circumstances for that patient and family into account, while also balancing the public health and infection control guidelines.

Please inform your St. Francis Hospice contact if you become unwell within 48hrs after direct contact with any individual in St. Francis Hospice.

For more information, or to arrange a visit, contact info@sfh.ie or ring Raheny (01) 832 7535 / Blanchardstown (01) 829 4000.

Raheny

Phone:
(01) 8327535
Fax:
(01) 8327635
Email:
info@sfh.ie

Blanchardstown

Phone:
(01) 8294000
Fax:
(01) 8294099
Email:
info@sfh.ie

Company Registration No: 153874
Charity Number: CHY10568
Charity Regulatory Authority Number: 20027193

go2web_icon.png

full screen background image